1. Where do your products ship from?

We work with trusted global suppliers, so products may ship from various locations including the US, Europe, and Asia. This allows us to offer a wide variety of high-quality baby essentials at competitive prices.

2. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary based on your location and the supplier’s warehouse, but most orders arrive within 7–20 business days. You'll receive a tracking number once your order ships.

3. How can I track my order?

Once your order is shipped, we’ll email you a tracking number. You can use it on our Track Your Order page to see real-time updates.

4. Why did I receive only part of my order?

We ship from multiple suppliers, so items in your order may arrive in separate packages at different times. Don’t worry — all your items are on their way!

5. Do you accept returns or exchanges?

Yes! We offer a 30-day return window on most products. Items must be unused and in original packaging. To start a return or exchange, please contact us at awadia05@gmail.com.

6. What if I receive a damaged or wrong item?

We sincerely apologize! If something’s not right with your order, please email us within 7 days of delivery with a photo of the item, and we’ll make it right — either through a replacement or refund.

7. Are your products safe for babies?

Yes, we carefully select baby-friendly, safe, and high-quality items from reliable suppliers. Product descriptions often include safety certifications where applicable.

8. Can I cancel my order after placing it?

We process orders quickly, so cancellations must be made within 6 hours of purchase. After that, the order may already be in fulfillment and can’t be canceled.

9. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment gateways for your convenience and protection.

10. Need more help?

We’re here for you 24/7! Reach out anytime at awadia05@gmail.com or call us at +1 (917) 596-1436.